Canara Bank (The Bank) recognizes the expectations of its customers with regard to privacy, confidentiality and security of their personal information that resides with the Bank. Keeping personal information of customers secure and using it solely for activities related to the Bank and preventing any misuse thereof is a top priority of the Bank. The Bank has adopted the privacy policy aimed at protecting the personal information entrusted and disclosed by the customers [“the Policy”]. This policy governs the way in which the Bank collects, uses, discloses, stores, secures and disposes of personal information and sensitive personal data or information.

Definitions

“Personal information” means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Bank, is capable of identifying such person.

“Sensitive personal data or information” of a person means such personal information which consists of information relating to:

• Password;
• Financial information such as Bank account details;
• Biometric information;
• Any detail relating to the above clauses as provided to the Bank for providing service;
• Any of the information received under above clauses by the Bank for processing, stored or processed under lawful contract or otherwise. Provided that, any information that is freely available or accessible in public domain or furnished under the right to information act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this policy.

Applicability

This Policy is applicable to personal information and sensitive personal data or information collected by the Bank’s application or it’s affiliates directly from the customer or through the Bank’s online portals, mobile apps and electronic communications as also any information collected by the Bank’s server from the customer’s browser.

Purpose of Collection and Use of Personal Information

The Bank collects and uses the financial information and other personal information from its customers. This information is collected and used for specific business purposes or for other related purposes designated by the Bank or for a lawful purpose to comply with the applicable laws and regulations. The Bank shall not divulge any personal information collected from the customer, for cross selling or any other purposes.

The authenticity of the personal information provided by the customer shall not be the responsibility of the Bank.

Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as personal information for the purposes of this Policy and the Bank shall not be responsible for the same.

The Customer understands and agrees that, because of the nature of the Internet, we may transmit the information collected from customer to another country, but among our affiliates and group companies or third party service providers, for purposes such as storage, or carrying out the processing detailed above, for their business purpose, or because of location of our servers.

Disclosure of Personal Information

The personal information collected by the Bank shall not be disclosed to any other organization except:

Where the disclosure has been agreed in a written contract or otherwise between the Bank and the customer;

where the Bank is required to disclose the personal information to a third party on a need-to- know basis, provided that in such case the Bank shall inform such third party of the confidential nature of the personal information and such third party shall be bound by same standards of information/ data security as that of the Bank.

Notwithstanding the foregoing, nothing herein shall prevent the Bank from disclosing all or part of the Personal Information as required by a governmental agency or by order of a court, or when disclosure is otherwise required by law.

Reasonable Security Practices and Procedures

The security of personal information is a priority and is protected by maintaining physical, electronic, and procedural safeguards that meet applicable laws. The Bank shall take reasonable steps and measures to protect the security of the customer’s personal information from misuse and loss, un-authorized access, modification or disclosure. The Bank maintains its security systems to ensure that the personal information of the customer is appropriately protected and follows the extant standard encryption norms followed for the transmission of information. The Bank ensures that its employees and affiliates respect the confidentiality of any personal information held by the Bank.

Contact Information

In case of any complaint or grievance the Customer may contact CANARA BANK’s Grievance officer as provided on the Website https://canarabank.com and the grievance officer shall expeditiously redress the grievances, but within reasonable time as may be provided in applicable laws.

The Customer shall exhaust the opportunity of redressing its grievance with Grievance Officer of the Bank before approaching the Data Protection Board established under Data Protection Act, 2023.

Notice of change

Bank may change this Privacy Policy from time to time without requiring any consent from Customer and will post the latest version on its Website https://canarabank.com. Customer should access our privacy policy regularly to ensure that User understands our current policies. CANARA BANK will attempt to respond to all reasonable concerns or inquiries on a best efforts basis

Cookie policy

The Bank Application use cookies which are downloaded to your device when you download the app in order to provide a personalized browsing experience. Cookies are used for lots of tasks like remembering your preferences & settings, provide personalized browsing experience and analyse operations. All information collected by third party cookies is aggregated and anonymous. By using our app user/s agree that these types of cookies can be placed on his/her device. User/s is free to disable/delete these cookies by changing his/her device / browser settings. Canara Bank is not responsible for cookies placed in the device of user/s by any other website and information collected thereto.

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