• Opening/Closing of Fixed Deposits & RD.
  • Loan Against Fixed Deposits
  • Scan & Pay QR codes using Bharat QR.
  • Pay to Contact or Mobile Number
  • Instant OD for Premium Payroll Accounts
  • Apply for Pre-approved Credit Card /Debit Card through Mobile Banking
  • View facility for Credit Card Statement and Request for Email Statement.
  • Virtual Debit Card.
  • Cardless Cash withdrawal
  • Recharge Mobile
  • Flight/Cab Booking
  • Apply Locker Facility
  • Loan Repayment
  • Credit score generation
  • Apply for FASTag
  • Bill Payment facility

And 300 plus attractive features. Download the app now for enjoying flawless Mobile Banking services.

Pre Requisite

  • Smart phone (android 7.0 and above, ios 13.4 and above)
  • Internet Connection
  • Sufficient Balance to send SMS (Carrier charges by Network Operator)
  • Sufficient storage to download application

Steps to install and use the New Canara Bank Mobile Banking Application

  • Please visit Play Store/App Store on your smart phone and search Canara Bank ai1 Mobile Banking application.
  • After successful installation open app by clicking ai1 Mobile banking icon.
  • Give all the necessary permissions.
  • Select the SIM slot with Registered Mobile Number (RMN) with the Bank. SMS will be initiated by the selected SIM; Ensure balance is available to send the SMS successfully.
  • After successful Mobile Number validation, an OTP will be sent to your RMN.
  • OTP will be auto reading received and validate the authenticity & you will be redirected to create and confirm your 5 digits numeric PASSCODE for login into the application.
  • Accept the Terms & Conditions after successfully creating the PASSCODE.
  • After successful login, you need to activate your account using Debit Card/Aadhar/Internet Banking/ through Branch.
  • Before initiating any mobile Banking transactions, you need to create and confirm new 6 digits numeric MPIN for validating all MB transactions.
  • Welcome, you’re all set to use the new Canara ai1 Mobile Banking Application.
  • You may also contact us at mailto:hoditmb@canarabank.com, https://canarabank.com or call us at 1800 1030

With Debit Card

Login to Mobile Banking Application>Click on Send Money>Click On Debit Card>Enter the card details( 16 Digit Debit Card Number , Expiry Date & ATM Pin)>Click on Submit

With Activation Code

User has to request Mobile Banking Activation through Activation code to the nearest Branch.

With Aadhar

Login to Mobile Banking Application>Click on Send Money>Click on Activation through Aadhar Number>Click on the Accept Button below the declaration>Enter the 12 digit Aadhar Number>Click on Next>Copy the OTP received to the Registered Mobile Number and paste>Click on Account Number which user wants to activate> Click on Next.

With Internet Banking

Login to Internet Banking Application>Click on Other Services(Top Right)>Select the account which the user wants to activate from the drop down menu> Click on Confirm> Click on Proceed> OTP Will come to the registered Mobile Number of the customer> Copy & Paste the OTP> Click on Submit> Activation code will be sent to the registered Mobile Number of the Customer.




OS Type

Checksum Value


Canara ai1





Canara ai1




Privacy Policy for Canara ai1 - Mobile Banking App

Canara Bank (The Bank) recognizes the expectations of its customers with regard to privacy, confidentiality and security of their personal information that resides with the Bank. Keeping personal information of customers secure and using it solely for activities related to the Bank and preventing any misuse thereof is a top priority of the Bank. The Bank has adopted the privacy policy aimed at protecting the personal information entrusted and disclosed by the customers [“the Policy”]. This policy governs the way in which the Bank collects, uses, discloses, stores, secures and disposes of personal information and sensitive personal data or information.


”Personal information” means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Bank, is capable of identifying such person.

“Sensitive personal data or information” of a person means such personal information which consists of information relating to:

  • Password;
  • financial information such as Bank account or credit card or debit card or other payment instrument details;
  • physical, physiological and mental health condition;
  • sexual orientation;
  • medical records & history;
  • biometric information;
  • any detail relating to the above clauses as provided to body corporate for providing service;
  • Any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise. Provided that, any information that is freely available or accessible in public domain or furnished under the right to information act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this policy.


This Policy is applicable to personal information and sensitive personal data or information collected by the Bank’s application or it’s affiliates directly from the customer or through the Bank’s online portals, mobile apps and electronic communications as also any information collected by the Bank’s server from the customer’s browser.

Purpose of Collection and Use of Personal Information

The Bank collects and uses the financial information and other personal information from its customers. This information is collected and used for specific business purposes or for other related purposes designated by the Bank or for a lawful purpose to comply with the applicable laws and regulations. The Bank shall not divulge any personal information collected from the customer, for cross selling or any other purposes.

The authenticity of the personal information provided by the customer shall not be the responsibility of the Bank.

Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as personal information for the purposes of this Policy and the Bank shall not be responsible for the same.

Disclosure of Personal Information

The personal information collected by the Bank shall not be disclosed to any other organization except:

Where the disclosure has been agreed in a written contract or otherwise between the Bank and the customer;

where the Bank is required to disclose the personal information to a third party on a need-to-know basis, provided that in such case the Bank shall inform such third party of the confidential nature of the personal information and shall keep the same standards of information/ data security as that of the Bank.

Reasonable Security Practices and Procedures

The security of personal information is a priority and is protected by maintaining physical, electronic, and procedural safeguards that meet applicable laws. The Bank shall take reasonable steps and measures to protect the security of the customer’s personal information from misuse and loss, un-authorized access, modification or disclosure. The Bank maintains its security systems to ensure that the personal information of the customer is appropriately protected and follows the extant standard encryption norms followed for the transmission of information. The Bank ensures that its employees and affiliates respect the confidentiality of any personal information held by the Bank.

Contact Information

In order to address any discrepancies or grievances related to the personal information residing with the Bank, the customer may visit: https://canarabank.com/

Notice of change

The Bank may, from time to time, change this Policy. The effective date of this Policy, as stated below, indicates the last time this Policy was revised or materially changed.

Cookie policy

The Bank Application use cookies which are downloaded to your device when you visit a website in order to provide a personalized browsing experience. Cookies are used for lots of tasks like remembering your preferences & settings, provide personalized browsing experience and analyze site operations. These cookies collect information about how users use a website, for instance, how often visited pages. All information collected by third party cookies is aggregated and anonymous. By using our website user/s agree that these types of cookies can be placed on his/her device. User/s is free to disable/delete these cookies by changing his/her device / browser settings. Bank is not responsible for cookies placed in the device of user/s by any other website and information collected thereto.


1. Cooling Period for User Registered in Mobile Banking:


Up to 24 hours

After 24 hours

Financial Transactions

Total cumulative limit of ₹15,000/- as under:

  • Under Quick Pay: ₹5,000/-
  • To newly added beneficiary (after 1 hour of addition): ₹10,000/-

Up to per day cumulative limit permitted in Mobile Banking.

2. Cooling Period for new beneficiary added in Mobile Banking:

Beneficiary added between

Permitted Transaction Limits for New Beneficiary


Up to Rs.50,000/-

Full Limit (Up to per day cumulative limit permitted)

6.00 AM and 9.00 PM

0 to 1 hour

After 1 hour and up to 12 hours

After 12 hours

9.00 PM and 6.00 AM

0 to 1 hour

After 1 hour or 6.00 AM whichever is later and up to 12 hours

After 12 hours

Standing Instruction can be enabled to newly added beneficiary after 24 hours.

3. Cooling Period for User Registered on UPI (on any UPI enabled app):

Mobile Device OS

Cooling Period

Amount Permitted


For the first 24 hours

Up to ₹ 5,000/-


For the first 72 hours

Up to ₹15,000/-
(₹5,000/- in each 24-hr cycle)

© 2023, Canara Bank, All rights reserved

Last updated on 15-09-2023 04:39 PM

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