FAQs

• Canara Bank Debit Card is a plastic card which can be used for cash withdrawals at ATMs, shopping at PoS and ecommerce platforms. It is linked to your saving/current accounts.

• Canara Bank Classic/Standard Card
• Canara Bank Platinum Card
• Canara Business Debit card
• Canara Bank Select International (Premium variant) Card

• No. The Debit Cards cannot be issued to Joint accounts with operation condition “Jointly”. The Debit Cards can be issued to only to Joint Accounts where the operating instruction is mentioned as either or survivor. The customer can apply for Debit Card at his / her base branch or through www.canarabank.com

• PIN is a unique 4-digit number that allows you to access your account through Debit Card for cash withdrawals at ATMs & authorising transactions at PoS Machine. Please keep your PIN safe.Please memorize the PIN. Do not write the same on any material which is accessible to unauthorized persons. Do not divulge the PIN to anybody, even to Banks’ personnel. Do not keep the PIN and the Debit Card together.

• Debit card can be obtained from the branch of Canara Bank where you maintain the account by filling a Debit Card application form. In case of Non-Personalized card (without name) the card would be issued instantly. In case of Personalized card (with name) the card would be issued within 7-8 working days.
• Customer can also apply for personalised Debit card through Canara Bank Website www.canarabank.com

• Please contact the branch. You will get an SMS on your registered mobile number on dispatch of the Card mentioning the courier details and tracking number.

• You need not worry. PIN for Debit Card can be generated at any Canara Bank ATM through Green PIN Option. You can also generate your PIN from Canara Bank Internet Banking login.
• Login to Internet banking - Click on Cards - Click on Instant PIN Generation - Fill the card details - Enter OTP & Transaction Password - Set 4 Digit PIN of your choice.
• You can also generate your PIN through Toll Free Number from your Registered Mobile Number(RMN) 1800 425 0018. It will prompt you to enter card details and last five digit of your account number validated through OTP.

• Debit Card can be used in all the ATMs & merchant establishments displaying Visa/MasterCard/RuPay logo. You can also use your card for payments on the Internet/e-commerce. Debit card issued will be of Domestic validity. On request Debit cards with global validity will be issued.

• Insert your Debit card in ATM and follow the instructions displayed on the screen. For PoS transactions, dip the card in the PoS Terminal and authenticate the transaction using 4 digit PIN. For Pay wave/ NCMC Cards transactions up to Rs 5000 can be done on just one tap without any PIN authentication.

• Validity of Debit cards are till the last day of the month shown under “valid thru’ on the face of the card.

• For Canara Bank Debit Card – Standard/Classic the Cash Withdrawal at ATMs is limited to Rs 75,000 per day and for purchase transaction Rs. 2,00,000 per day
• For Canara Bank Debit Card – Platinum/Select, Cash withdrawal limit is Rs. 1,00,000 per day and for purchase transaction Rs. 5,00,000 per day.

• Please call 1800 1030 to get the card hotlisted / blocked. Also inform the Branch where the card is issued, for blocking the card.
• Card Holder will get confirmatory SMS Alert on hot-listing the Card.
• You can also block your card from Canara Bank Mobile Banking app – CANDI or internet banking login.

• An annual fee of Rs 200 + GST for Classic cards, Rs 500+ GST for Platinum and Business Debit Cards. The Charge for RuPay Select Debit Card is Rs 1000 + GST.
• Charges are subject to revision. Kindly refer the schedule of charges for more details.

The following service charges will be levied for Canara Bank Debit Card used in Canara ATMs beyond free transactions (other than for cash deposit transactions):

For cash withdrawals at other Bank ATMs, the following service charges will be levied for the Remote on-us (Our Card holders using other Bank ATMs) transactions beyond free transactions (other than for cash deposit transactions):

• Cards damaged due to wear and tear will be replaced free of cost. Cards issued in replacement of lost card will be charged Rs 150+GST. However, hot listing charge of Rs 150+GST will be collected in all cases.

• Card once hot listed / blocked cannot be re-activated. You can make a request for issue of a fresh card.

• It is a statement of account showing last 10 transactions made in the account.

• If at any time you feel that the PIN has been inadvertently or otherwise divulged to any one, you should change the PIN through any Canara Bank ATM /MB/IB/IVRS toll free number 1800 1030 immediately.

• PIN can be changed any number of times. First time PIN generation through ATM is free subsequently Rs 50/- +GST will be charged in case you forget your PIN.

• Maximum of 4 accounts held in the same name and same capacity can be linked to a Debit card.

• No. The responsibility is solely vested with the cardholder.

• CVV No. is a 3 digit no. printed on the back of Debit card (Classic/Standard/Platinum/Select) on the signature panel. This number can be used only for transactions done through online mode.

• There is no Add on Card facility for Canara Bank Debit Cardholders.

• Yes. PAN is compulsory as per RBI guidelines. Wherever PAN is not available, form No. 60/61 as applicable has to be submitted.

• Debit card can be issued to joint accountholders where the operation condition is “severally”

Debit Card does not work successfully on ATMs due to any of the following reasons:

• You may be using the card before the expiry of 3 working days of receipt of the card from the branch, the time required for activation of the card.
• You may not have swiped the card properly. Try 2 to 3 times.
• The magnetic stripe of your card has been damaged / deteriorated due to which it is not accepted by any ATM where the card reader may be weak. In such a case you may try at another nearby ATM and if still does not work, get it replaced by a new one from the Card issuing branch free of cost.
• Your account may be inoperative or frozen at branch level due to some reason. Please contact your branch to know the account status.
• You may be using wrong PIN.
• You might have selected the wrong account type i.e. savings instead of current or vice-versa.
• Connectivity from the ATM to your branch has failed. In such case please try after some time or use another ATM nearby.

• The problem may be due to connectivity failure at other bank ATM. Please try after some time when connectivity is restored. Alternately you may try another ATM nearby.

Debit card does not work successfully on POS terminals due to any of the following reasons:

• Connectivity failure at that particular time.
• Weak card reader of POS.
• Magnetic stripe of the card deteriorated / damaged.

You may use the card after some time when the connectivity is restored. Where the magnetic strip is damaged, you may obtain replacement card through your branch of issue, free of cost.

• Debit card issued to customer is disabled for E-com transaction by default. Customer can enable E-com transaction and set the limit through Branch /Mobile Banking /Internet Banking/ATM.

• The quality of the magnetic stripe/ CHIP of your card may be damaged / deteriorated due to which it is not accepted by few ATMs where the card reader may also be weak. Try at some other nearby ATM. In such case you may get the card replaced by a new one through your Canara Bank branch, free of cost.

• NPCI offers accident insurance cover of Rs 2.00 lakhs only for PMJDY Cards. No insurance cover is extended for RuPay Classic Cards. NPCI provides accidental insurance up to 8 lakhs for RuPay Platinum and Select Debit Card. The Insurance is solely provided by NPCI and bank is not liable in any case.

• Yes. Customer can avail second debit card subject to applicability of Annual Service Charges.