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1. Objective of the Citizens' Charter
This Citizen's Charter provides information on various facilities provided by the Reserve Bank of India in the matter of exchange of notes and coins and the common standards of the services provided at RBI Issue Offices and commercial bank branches.
2. Services Available at RBI Issue Offices
The RBI Offices, where Issue Department is functioning, offer the facility to members of the public to exchange their notes including soiled and mutilated notes and coins including uncurrent or worn out coins. The Bank is committed to provide exchange facility free of cost at its counters during business hours.
3. Names of RBI Offices which provide exchange facilities
The facilities are provided at the counters of the Bank's Regional Offices located at Ahmedabad, Bangalore, Belapur (Navi Mumbai), Bhopal, Bhubaneswar, Chandigarh, Chennai, Guwahati, Hyderabad, Jaipur, Jammu, Kanpur, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, New Delhi, Patna and Thiruvananthapuram.
4. Exchange of notes into coins with the help of coin dispensers
Members of the general public can also get their notes exchanged into coins using the coin dispensers installed in the banking halls of the Reserve Bank's Regional Offices.
5. Exchange of soiled and mutilated notes and coins at the Bank's public counters
Members of the general public can avail themselves of the following facilities at the counters of the Bank's Offices.
6. Exchange of mutilated/cut notes received through the Triple Lock Receptacle or by Post
In order to provide note exchange facility to members of the public who cannot wait at the Bank' s counters to tender their mutilated/cut notes, the Bank's Offices provide a facility of depositing mutilated/cut notes in a locked box called "Triple Lock Receptacle (TLR)". The TLR box is kept near a specified counter and notes can be dropped into the box in a closed cover which can be obtained from the enquiry counter. The tenderers are required to write the particulars of the notes tendered by them, their name, address and bank account number on the cover. Members of the public can also send mutilated notes by insured and registered post to RBI Offices. In their own interest, such covers should be sent through Registered and Insured post. The exchange value of notes which are found payable under the Note Refund Rules is credited to the bank account of the tenderer through Electronic Clearing Service which is at present free of cost. In case the tenderer does not have bank account or the place where he resides does not have a clearing service, the exchange value is remitted by means of bank draft/money order at the cost of the tenderer. The TLR facility is available only for mutilated/cut notes and not for soiled notes.
7. General Conditions of Service
8. Exchange of soiled and mutilated notes and coins at the counters of commercial banks
9. Suggestion /Comment:
In case any member of the public has any suggestion/comment to offer in regard to the Citizen's Charter, he may write to the Chief General Manager, Department of Currency Management, Reserve Bank of India, Central Office, Shahid Bhagat Sing Marg, Mumbai - 400 001.
ANNEXURE
Addresses of RBI Issue Offices and their Jurisdiction
Sl.No. | Name and address of RBI Office | Jurisdiction |
1. | The General Manager Reserve Bank of India, Issue Department 2nd Floor, Near Gandhi Bridge Ahmedabad 380 014. | The State of Gujarat and Union Territories of Dadra and Nagar Haveli and Daman and Diu |
2. | The General Manager Reserve Bank of India, Issue Department 10/3/8, Nrupathunga Road, Bangalore - 560 001. | The State of Karnataka |
3. | The Deputy General Manager Reserve Bank of India, Issue Department Pt. Jawahar Lal Nehru Marg, Post Box No. 16, Bhubaneswar - 751 001 | The State of Orissa. |
4. | The General Manager Reserve Bank of India, Issue Department Main Building, Shahid Bhagat Singh Marg, |Fort, Mumbai - 400 001. | Greater Mumbai i.e. Mumbai island and the suburban district (roughly south of a line connecting Dahisar and Mulund on the Western and Central Railways respectively) |
5. | The Deputy General Manager Reserve Bank of India, Issue Department, Hoshangabad Road, Post Box No. 32, Bhopal 462 011. | The State of Madhya Pradesh |
6. | The Deputy General Manager Reserve Bank of India, Issue Department Plot No. 3, Sector 10, H.H. Nirmala Devi Marg, CBD, Belapur, Navi Mumbai - 400 614. | The districts of Ahmednagar, Kolhapur, Nasik, Pune, Raigad, Ratnagiri, Sangli, Satara, Sindhudurg, Solapur, and Thane in the State of Maharashtra and the State of Goa. |
7. | The Deputy General Manager Reserve Bank of India, Issue Department Central Vista, Opposite Telephone Bhavan, Sector 17, Chandigarh - 160 017. | The States of Haryana, Himachal Pradesh, Punjab and the Union territory of Chandigarh |
8. | The General Manager Reserve Bank of India, Issue Department Fort Glacis No. 16, Rajaji Salai, Post Box No. 40, Chennai - 600 001. | State of Tamil Nadu and the Union Territory of Pondicherry. |
9. | The General Manager Reserve Bank of India, Issue Department Station Road, Panbazar, Post Box No. 120, Guwahati - 781 001. | The States of Assam, Arunachal Pradesh, Manipur, Meghalaya , Mizoram, Nagaland and Tripura |
10. | The General Manager Issue Department Reserve Bank of India 6-1-65, Secretariat Road, Saifabad, Hyderabad - 500 004. | The State of Andhra Pradesh |
11. | The Deputy General Manager Reserve Bank of India, Issue Department Rail Head Complex, Jammu - 180 012. | The State of Jammu and Kashmir |
12. | The General Manager Issue Department Reserve Bank of India Rambaug Circle, Tonk Road, Post Box No.12, Jaipur - 302 004. | The State of Rajasthan |
13. | The General Manager Issue Department Reserve Bank of India M.G. Marg, Post Box No. 82/142 Kanpur - 208001. | The State of Uttar Pradesh and Uttaranchal |
14. | The General Manager Issue Department Reserve Bank of India Post Bag No. 49 Kolkata - 700 001. | The States of Sikkim, West Bengal and the Union Territory of the Andaman & Nicobar islands |
15. | The General Manager Reserve Bank of India, Issue Department Main Office Building, Dr. Raghvendra Rao Road, Post Box No. 15, Civil Lines, Nagpur - 440 001. | The State of Chattisgarh and the districts of Akola, Amaravati, Aurangabad, Beed, Bhandara, Buldhana, Chandrapur, Dhule, Gadchiroli, Hingoli, Jalgaon, Jalna, Latur, Nagpur, Nanded, Osmanabad, Parbhani, Wardha, Yavatmal in the State of Maharashtra. |
16. | The General Manager Reserve Bank of India, Issue Department 6, Sansad Marg, New Delhi - 110 001. | The State of Delhi |
17. | The Deputy General Manager Reserve Bank of India, Issue Department, South Gandhi Maidan Post Box No. 162 Patna - 800 001. | The State of Bihar and Jharkhand |
18. | The Deputy General Manager Reserve Bank of India, Issue Department, Bakery Junction, Post Box No. - 6507, Thiruvananthapuram - 695 033. | The State of Kerala and the Union Territory of Lakshdweep |
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