Customer Education

	Empanelment of Stock Auditors-Procedural Guidelines
	Forensic Auditors- Empanelment Procedure & Application
	Details of the Recovery Agents
	Details of the RESOLUTION AGENT
	SALIENT FEATURES OF RESERVE BANK - INTEGRATED OMBUDSMAN SCHEME, 2021
	THE RESERVE BANK - INTEGRATED OMBUDSMAN SCHEME, 2021 ( Hindi )
	RBI Kehta Hai
	Customer Awareness message on Phishing Frauds
	BEWARE OF FRAUDULENT SMSs
	CUSTOMER AWARENESS – Do’s and Don’ts ON ELECTRONIC BANKING TRANSACTIONS
	Details of the Recovery Agents
	Details of the RESOLUTION AGENT
	List of Insolvency Professionals (IP) Empanelled by the Bank
	Delegation of Powers for Credit Sanctions
	Charter for customer service by PSBs
	Death Claims – Procedures and Forms
	Notice to Customers and General Public
	CUSTOMER AWARENESS – Do’s and Don’ts ON ELECTRONIC BANKING TRANSACTIONS
	REVISION IN SERVICE CHARGES FOR CERTAIN NON CREDIT ITEMS W.E.F 01/06/2013
	Guidelines for securing visa of major countries
	Policy Guidelines on Unclaimed Deposits
	TIPS FOR USE OF INTERNET
	Do not fall prey to fictitious offers of cheap funds from abroad
	Cheque Drop Box Facility
	WITHDRAWAL OF CASH FROM OPERATIVE SAVINGS BANK AND CURRENT ACCOUNT AT ALL BRANCHES (OTHER THAN BASE BRANCH)
	Report Email Frauds and Phishing on www.canarabank.in & www.canarabank.com
	Press Release from Indian Banks Association (IBA) on Phishing
	About Phishing
	Citizen Charter – Good Banking
	Citizen Charter – Currency Management
	THE RESERVE BANK - INTEGRATED OMBUDSMAN SCHEME, 2021
	Bank Policies
	Document Handling Digitization of Records and Retention Policy 2022-23
Death Claim Settlement Policy of the Bank for the year 2022-23 KYC/AML/CFT POLICY FOR 2022-23 Deposit Policy 2022-2023 Policy on Collection of Cheques/ Instruments for the year 2022-23 Policy on Dishonour of Inward Cheques/ Dishonour of ECS Mandates, for the reason “insufficient funds” for the year 2022-2023 Customer Rights Policy of the Bank for the year 2022-23 Grievance Redressal Policy for 2022-23 Compensation Policy of the Bank for the year 2022-23 Policy on Customer Protection for Limiting Liabilty of Customers in Unauthorised Electronic Banking Transactions (EBT) for the year 2022-23 Policy Guidelines on Unclaimed Deposits Policy on Collection of US Dollar Denominated Clean Instruments Policy on Collection of Cheques Denominated in Foreign Currency other than US Dollar Model Policy On Collection Of Dues And Repossession Of Security
	Panel Advocates
Guidelines for Empanelment List of Panel Advocates
	Fair Practice Code for Credit Card Operations
	Prevention of Frauds - Awareness
	List of Valuers / Auditors in the Banks panel