• Text Size:
  • A+
  • A
  • A-
  • |
  • Color Theme:
  • canara bank
  • canara bank
  • Screen Reader Access

canara

  • About Us
    • Board of Director
  • Financial Results
  • PMJDY and Financial Inclusions
  • Press Release
  • Tenders
  • E Auction Properties
  • Announcements
  • Careers
Net Banking
  • Personal Banking canara
    • Savings & Deposits
    • Loan Products
    • Technology Products
    • Mutual Funds
    • Insurance Business
    • International Services
    • Card Services
    • Consultancy Services
    • Depository Services
    • Ancillary Services
    • Approved Housing Projects
    • How To Apply
  • Corporate Banking canara
    • Accounts & Deposits
    • Supply Chain
    • Loans & Advances
    • Syndication Services
    • IPO Monitoring Activity
    • Merchant Banking
    • TUF Schemes
    • Canara eTax
  • Investor Relation canara
    • Contact Us
    • Appeal to Physical Shareholders of Canara Bank
    • Join 20th e-AGM [NEW]
  • Canara Easy Fee
  • NRI Banking canara
    • Deposit Products
    • Loans & Advances
    • Remittance Facilities
    • Investment Facilities
    • Consultancy Services
    • Other Services
    • NRI News Bulletin
    • Contact Details
    • FAQs
    • FATCA / CRS - Self Declaration Form
  • Priority Portal canara
    • Schemes
    • RRB Section
    • Agri-Marketing
    • Agricultural Innovation Centre
    • Rural Development
    • CED for Women
    • Sustainable Development and Corporate Social Responsibility (SD-CSR)
    • Lead Bank
    • In Promotion Of Self Employment
    • RURAL DEVELOPMENT SCHEMES
    • SUPPORT INITIATIVES
    • Agriculture loan Application formats
  • Net Banking
  • MSME Banking
canara bank
  • About Us
    • Board of Director
  • Financial Results
  • PMJDY and Financial Inclusions
  • Press Release
  • Tenders
  • E Auction Properties
  • Announcements
  • Careers
  • Personal Banking canara
    • Savings & Deposits
    • Loan Products
    • Technology Products
    • Mutual Funds
    • Insurance Business
    • International Services
    • Card Services
    • Consultancy Services
    • Depository Services
    • Ancillary Services
    • Approved Housing Projects
    • How To Apply
  • Corporate Banking canara
    • Accounts & Deposits
    • Supply Chain
    • Loans & Advances
    • Syndication Services
    • IPO Monitoring Activity
    • Merchant Banking
    • TUF Schemes
    • Canara eTax
  • Investor Relation canara
    • Contact Us
    • Appeal to Physical Shareholders of Canara Bank
    • Join 20th e-AGM [NEW]
  • Canara Easy Fee
  • NRI Banking canara
    • Deposit Products
    • Loans & Advances
    • Remittance Facilities
    • Investment Facilities
    • Consultancy Services
    • Other Services
    • NRI News Bulletin
    • Contact Details
    • FAQs
    • FATCA / CRS - Self Declaration Form
  • Priority Portal canara
    • Schemes
    • RRB Section
    • Agri-Marketing
    • Agricultural Innovation Centre
    • Rural Development
    • CED for Women
    • Sustainable Development and Corporate Social Responsibility (SD-CSR)
    • Lead Bank
    • In Promotion Of Self Employment
    • RURAL DEVELOPMENT SCHEMES
    • SUPPORT INITIATIVES
    • Agriculture loan Application formats
  • Net Banking
  • MSME Banking
Got any Questions?
Call us Today!

Toll Free Numbers

1800 425 0018
1800 103 0018
1800 208 3333
1800 3011 3333


Non Toll Free Numbers
(if calling from outside India)

+91-80-22064232

Customers are requested to call on our
mentioned Toll Free Numbers only for any
complaints/issues. Bank shall not be
responsible for any consequences arising
out of customers calling any other
unverified numbers.

RESERVE BANK OF INDIA 

DEPARTMENT OF CURRENCY MANAGEMENT

 

CITIZENS CHARTER

 

1.         Objective of the Citizens Charter

 

This Citizens Charter provides information on various facilities provided by the Reserve Bank of India ( RBI) in the matter of exchange of notes and coins and the common standards of the services provided at RBI Issue Offices and designated branches.

 

2.         Services Available at RBI Issue Offices

 

The RBI Offices, where Issue Department is functioning, offer the facility to members of the public to exchange their notes including soiled and mutilated notes and coins including uncurrent or worn out coins. The Bank is committed to provide exchange facility free of cost at its counters during business hours of respective RBI Issue Offices. 

 

3.         Names of RBI Offices which provide exchange facilities

 

The facilities are provided at the counters of the Banks Regional Offices located at Ahmedabad, Bangalore, Belapur (Navi Mumbai), Bhopal, Bhubaneswar, Chandigarh, Chennai, Guwahati, Hyderabad, Jaipur, Jammu, Kanpur, Kolkata, Lucknow, Mumbai, Nagpur, New Delhi, Patna and Thiruvananthapuram and a currency chest managed by the Bank at Kochi. The addresses and telephone numbers of RBI Issue Offices / Currency Chest are given in the Annex.

 

4.          Exchange of soiled and mutilated notes and coins at the Banks public counters

 

Members of the general public can avail themselves of the following facilities at the counters of the Banks Offices. Procedure to avail the services and information  on costs of services is given below.

S.

No.

Services offered

Procedure to avail the service

Cost        of

service

the

Time limit

I.

a)          Exchange of notes and

coins, and

 

b)          Exchange of defective notes at

 the counter ( for a few pieces only )

The serial numbers of counters where exchange facility is made available at each Office are displayed at the Banking Hall of each Office of the Bank.

Approach the designated counters or enquiry counter for information regarding designated counters.In case of any difficulty contact the Nodal Officer whose name is displayed in the Banking Hall.

Free of cost.

 

Spot Payment during the banking hours. 

The duration of banking hours is displayed in the banking hall or can     be

ascertained from the enquiry counter.

II.

Exchange of defective notes tendered through TLR Covers (for larger number of pieces)

1.          Ask for TLR cover at the designated           counter             or approach enquiry counter for more information.

2.          Fill in the required information on the TLR cover.

3.          Mention the details of

ECS

Free of cost.

  

 

 

 

 

 

ECS

The exchange value will be credited to the account of the claimant within 4 working days from the date of

 

 

 

bank / branch / account number, where credit of the exchange value is desired, on the TLR Cover.

4.          Exchange value will normally be paid through following ways:

ECS credit: Bank account of the claimant will be credited through ECS, provided ECS mandate has been submitted to RBI.

Payment Order: If the claimant is a local resident and no ECS mandate is available.

Demand Draft: If claimant is an outstation resident. Money Order: If claimant is an outstation resident and does not have any bank account.

5.          Mutilated/cut notes in closed covers are received in Triple Lock Receptacle upto one hour after the close of normal business hours. 

In case of any problem please contact the enquiry counter or the Nodal Officer whose name is displayed in the Banking Hall.

   Money        Order

(MO) 

No charges for amount up to

Rs.1000.  Actual commission charged by the Post Office for amounts exceeding Rs.1000.

   Demand      Draft

(DD) 

Actual amount of Exchange, as applicable, on the amount remitted.

   Payment     Order

(PO) 

Free of cost.

 

receipt of defective notes.

 

MO/DD/PO

MO/DD/PO 

It        will        be dispatched      to the      claimant within 4 working days from the date of receipt of           defective notes.

III.

Exchange of defective notes tendered through Insured Parcel (for very large number of pieces)

1.          Send defective notes through Insured &

Registered Parcel to The General/Deputy Manager of the concerned Issue Office whose address can be obtained from the enquiry counter or the website of Reserve Bank of India.

2.          Mention the details of notes sent, name, address and bank account details of the tenderer on an accompanying letter.

3.          Exchange value will be paid by credit to bank account through ECS.

4.          Exchange value can also be paid by Payment Order/Demand Draft

/Money Order.

5.          In case of any difficulty you can contact the concerned Issue Office in person or over telephone. 

Same mentioned at Sr.

No. II. 

as

ECS

The exchange value will be credited to the account of the claimant within 15 working days from the date of receipt of defective notes.

 

MO/DD/PO

MO/DD/PO will be dispatched to the claimant within 15 working days from the date of receipt of defective notes.

IV.

Exchange of defective notes under Special Procedure (For notes which have turned

1.          Contact enquiry counter or AGM/Manager (Claims

Section).

2.          Submit application in the

Same as mentioned at Sr.

No. II.

Same as mentioned at

Sr. No. II.

 

extremely brittle, badly burnt, charred, inseparably stuck-up together and, therefore, cannot withstand further handling or which may lose their original identity with the passage of time)

prescribed form.

3.             Defective notes are not to be submitted with the application.

4.             Wait for intimation from Claims Section about the date on which adjudication of notes will be done.

5.             On the stipulated date, bring the defective notes to Claims Section.

6.             Claimants can witness the activity of adjudication of their defective notes, if they so desire.

7.             Do not paste / reconstruct the defective notes. Bring the defective notes in their original form.

 

 

V.

Exchange of notes to coins through Coin

Vending Machine

Follow the procedure displayed on the Coin Vending Machine. In case of any problem please contact the enquiry counter or the Nodal Officer. 

Free of cost

Spot Payment by the machine during the banking hours.

           

 

5. The name of the  Nodal Officer for looking into customer related problems is  available with the respective regional offices of Reserve Bank of India.

 

6.          Grievance Redressal

 

In case you are not satisfied with the services availed at the counters or have any suggestion for improvement in the services provided by the Bank, you may send your complaint / suggestion to us in the following ways:

(i)            Leave your complaint / suggestion in the transparent Drop Box provided for the             purpose in the Banking Hall.

(ii)           Write your complaint / suggestion in the Complaint / Suggestion Register available at       the Enquiry Counter.

(iii)          Send your complaint / suggestion by post /courier to the General Manager/Deputy General Manager Reserve Bank of India, Issue Department.

(iv)         Send your complaint / suggestion to us by e-mail  at  helpdcm@rbi.org.in OR dcmifcd@rbi.org.in.

(v)          You may also contact GM/DGM/Treasurer of Issue Department in person or telephone for redressal of your grievances.

(vi)         Your complaint / suggestion will be acknowledged immediately and appropriate       action will be taken for redressal thereof within one month from the date of        receipt of your letter.

 

7.         General Conditions of Service

 

(i)    The mutilated/cut notes are exchanged by the Bank as a matter of grace under the Reserve       Bank of India (Note Refund) Rules. When the mutilated/cut note is not found payable under the Rules, the same is rejected and rejection advice issued to the tenderer. The rejected note is retained by the bank and destroyed after four months.The tenderer can make appeal for reconsideration during the  preservation period of four month  to the  concerned Issue Office

(ii)   Notes/coins which are found to have been forged/ counterfeited are impounded and no value thereof is paid. Such notes/coins are retained by the Bank after issue of advice to the tenderer. 

(iii)  The security features of the bank notes issued by RBI are furnished as information to members of the public in the Banks website http://www.rbi.org.in/currency/banknotes.html .

(iv) Demand  for notes and coins should be  commensurate with the genuine business/personal need of the customer.

 

8. Exchange of soiled and mutilated notes and coins at the counters of commercial  banks

 

(i)    Offices of the Reserve Bank are located at selected centers. The Bank has, therefore, made arrangement for provision of the facility of exchange of soiled notes, exchange of notes to coins and coins to notes at the branches of scheduled commercial banks. While the facility for exchange of soiled notes is available at all branches of public sector banks and branches of private sector bank, the facility of exchange of mutilated / cut notes is available only at the designated bank  branches of commercial banks. A list of the designated bank branches where the mutilated notes can be exchanged is available at the enquiry counter of the RBI Offices. Such designated bank  branches also have instructions to display notice board regarding availability of mutilated notes exchange facility. In case any such branch refuses to provide the exchange facility, aggrieved members of the public can complain to the Chairman and Managing Director/CEO of the commercial bank concerned.  In case the grievance is not redressed, the matter may be brought to the notice of the concerned Regional Office of Reserve Bank of India.

 

(ii)   Branches of other banks i.e. Co-operative Banks and Regional Rural Banks are  expected to exchange notes and coins at their convenience. They, however, do not have powers to exchange mutilated notes.

 

 

9.         Suggestion/Comment

 

In case any member of the public has any suggestion/comment to offer in regard to the Citizens Charter, he  may write to the Chief General Manager, Department of Currency Management, Reserve Bank of India, Central Office, Amar Building, 4th Floor, Sir P.M. Road, Fort, Mumbai - 400 001.

 

 

 

 

 

 

 

 

 

 

 

 

 

ANNEX

 

Addresses of RBI Issue Offices / a Currency Chest and their Jurisdiction

 

S. No.

Name and Address of RBI

Office 

Phone Number

Jurisdiction

1.

The General Manager

Reserve Bank of India, 

Issue Department

2nd Floor, Near Gandhi Bridge Ahmedabad -380 014.

079-27542115

The State of Gujarat and Union Territories of Dadra and Nagar Haveli and Daman and Diu

2.

The General Manager

Reserve Bank of India, 

Issue Department

10/3/8, Nrupathunga Road, Bangalore – 560 001.

080-22215387

The State of Karnataka

3.

The Deputy General Manager

Reserve Bank of India, 

Issue Department

Pt. Jawahar Lal Nehru Marg,

Post Box No. 16, 

Bhubaneswar – 751 001

0674-2394867

The State of Orissa.

4.

The Deputy General Manager

Reserve Bank of India, 

Issue Department, 

Hoshangabad Road, 

Post Box No. 32, 

Bhopal -462 011. 

0755-2554551

The State of Madhya Pradesh  

5.

The Deputy General Manager

Reserve Bank of India, 

Issue Department

Plot No. 3, Sector 10, 

H.H. Nirmala Devi Marg,

CBD, Belapur, 

(Navi Mumbai) – 400 614.

022-27570105

The districts of Ahmednagar, Kolhapur, Nasik, Pune, Raigad,

Ratnagiri, Sangli, Satara, Sindhudurg, Solapur, and Thane in the State of Maharashtra and the State of Goa.

6.

The General Manager

Reserve Bank of India, 

Issue Department

Central Vista, Opposite

Telephone Bhavan, Sector 17,

Chandigarh – 160 017.

0172-2784606

The States of Haryana, Himachal Pradesh, Punjab and the Union

territory of Chandigarh 

7.

The General Manager

Reserve Bank of India, 

Issue Department

Fort Glacis No. 16, 

Rajaji Salai,

Chennai – 600 001.  

044-25362041

State of Tamil Nadu and the Union Territory of Pondicherry.

8.

The General Manager

Reserve Bank of India, 

Issue Department

Station Roasd, Panbazar

Post Box No. 120

Gawahati-781001  

0361-2540035

The States of Assam, Arunachal Pradesh, Manipur, Meghalaya,

Mizoram, Nagaland and Tripura

9.

The General Manager

Issue Department

Reserve Bank of India

6-1-56, Secretariat Road,

Saifabad, 

Hyderabad – 500 004. 

 

040-23237913

The State of Andhra Pradesh

 

S. No.

Name and Address of RBI

Office 

Phone Number

Jurisdiction

10.

The Deputy General Manager

Reserve Bank of India, 

Issue Department

Rail Head Complex,  Jammu – 180 012.

0191-2474891

The State of Jammu and Kashmir

11.

The General Manager

Issue Department

Reserve Bank of India

Rambaug Circle, Tonk Road, Post Box No.12,

Jaipur – 302 004.

0141-2569704

The State of Rajasthan

12.

The General Manager

Issue Department

Reserve Bank of India

M.G. Marg, 

Post Box No. 82/142 Kanpur – 208001.

0512-2311485

The     districts    of    Agra,     Aligarh,

Allahabad, Auraiya, Bagpat, Banda, Bulandshahr, Chitrakoot, Etah,

Etawah,       Fatehgarh,       Fatehpur,

Firozabad,       Noida,       Ghaziabad,

Hamirpur,    Hathras,    Orai,    Jhansi,

Kannauj,       Kanpur,       Kaushambi,

Lalitpur, Mahoba, Mainpuri, Mathura,

Meerut,     Mirzapur,     Muzaffarnagar,

Ramabai Nagar, Robertsganj, Unnao,

Manyavar Knshiram Nagar (Kasganj), Panchsheel Nagar (Shamli), Prabuddha Nagar (Hapur) of the

State of Uttar Pradesh and all districts of the State of Uttarakhand

13.

The General Manager

Issue Department

Reserve Bank of India Post Bag No. 49

Kolkata – 700 001.

033-22308344

The States of Sikkim, West Bengal and the Union Territory of the

Andaman & Nicobar islands

14.

The Deputy General Manager

Issue Department

Reserve Bank of India

8-9,Vipin Khand 

Gomti Nagar

Lucknow – 226010.

0522-2304409

The districts of Ambedkar Nagar,

Azamgarh,         Bahraich,         Ballia,

Balrampur, Barabanki, Bareilly, Basti,

Bijnor, Budaun, Chandauli, Deoria,

Faizabad, Ghazipur, Gonda, Gorakhpur, Hardoi, Jaunpur, J P Nagar, Lakhimpur Kheri, Kushinagar,

Lucknow,        Maharajganj,        Mau,

Moradabad, Pilibhit, Pratapgarh, RaeBareli, Rampur, Saharanpur, Sant Kabirnagar, Sant Ravidas Nagar,

Shahjahanpur,                     Shravasti,

Siddharthnagar (Navgarh), Sitapur,

Sultanpur Varanasi, CSM Nagar, Bhimnagar of the State of Uttar Pradesh 

15.

The General Manager

Reserve Bank of India, 

Issue Department

Main Building, 

Shahid Bhagat Singh Marg, Mumbai – 400 001.

022-22703954

Greater Mumbai i.e. Mumbai island  and the suburban district (roughly south of a line connecting Dahisar and Mulund on the Western and

Central Railways respectively)

16.

The General Manager

Reserve Bank of India,

Issue Department

Main Office Building,

Dr. Raghvendra Rao Road,

Post Box No. 15, 

Civil Lines,  

Nagpur – 440 001.

 

0712-2546719

The State of Chattisgarh and the districts of Akola, Amaravati, Aurangabad, Beed, Bhandara, Buldhana, Chandrapur, Dhule,

Gadchiroli, Hingoli, Jalgaon, Jalna, Latur, Nagpur, Nanded, Osmanabad, Parbhani, Wardha, Yavatmal in the State of Maharashtra. 

S. No.

Name and Address of RBI

Office 

Phone Number

Jurisdiction

17.

The General Manager

Reserve Bank of India, 

Issue Department 6, Sansad Marg, 

New Delhi – 110 001.

011-23710223

The State of Delhi 

18.

The Deputy General Manager

Reserve Bank of India, 

Issue Department,

South Gandhi Maidan Post Box No. 162

Patna – 800 001. 

0612-2370814

The State of Bihar and Jharkhand

19.

The Deputy General Manager

Reserve Bank of India, 

Issue Department,

Bakery Junction, 

Post Box No. – 6507,

Thiruvananthapuram– 695033.

0471-2324218

The State of Kerala and the Union Territory of Lakshdweep

20.

The Manager

Reserve Bank of India, 

Currency Chest 

Post Box No.3065

Ernakulam

Kochi-682018

0484-2405366

-Not applicable-

Got any Questions?
Call us Today!

Toll Free Numbers

1800 425 0018
1800 103 0018
1800 208 3333
1800 3011 3333


Non Toll Free Numbers
(if calling from outside India)

+91-80-22064232

Customers are requested to call on our
mentioned Toll Free Numbers only for any
complaints/issues. Bank shall not be
responsible for any consequences arising
out of customers calling any other
unverified numbers.
  • BCSBI's Code
  • Grievance Redressal
  • Customer Education
  • Employees and Ex-Employees
  • Regulatory Disclosures
  • RTI Act
  • Regulations
  • Browser Compatibility
  • Disclaimer
  • Screen Reader Accessibility
  • Sitemap
  • Official Language

Last Updated on: 16/06/2022 |   Visitors:        

© 2019, Canara Bank. All rights reserved