Widely known for customer centricity, Canara Bank was founded by Shri Ammembal Subba Rao Pai, a great visionary and philanthropist, in July 1906, at Mangalore, then a small port town in Karnataka. The Bank has gone through the various phases of its growth trajectory over hundred years of its existence. Growth of Canara Bank was phenomenal, especially after nationalization in the year 1969, attaining the status of a national level player in terms of geographical reach and clientele segments. Eighties was characterized by business diversification for the Bank. In June 2006, the Bank completed a century of operation in the Indian banking industry. The eventful journey of the Bank has been characterized by several memorable milestones. Today, Canara Bank occupies a premier position in the comity of Indian banks. Canara Bank has several firsts to its credit. These include:
- Launching of Inter-City ATM Network
- Obtaining ISO Certification for a Branch
- Articulation of ‘Good Banking’ – Bank’s Citizen Charter
- Commissioning of Exclusive Mahila Banking Branch
- Launching of Exclusive Subsidiary for IT Consultancy
- Issuing credit card for farmers
- Providing Agricultural Consultancy Services
Over the years, the Bank has been scaling up its market position to emerge as a major 'Financial Conglomerate' with as many as nine subsidiaries/sponsored institutions/joint ventures in India and abroad. As at March 2017, the Bank has further expanded its domestic presence, with 6075 branches spread across all geographical segments. Keeping customer convenience at the forefront, the Bank provides a wide array of alternative delivery channels that include 10519 ATMs, covering 4081 centres. Several IT initiatives were undertaken during the year. The Bank set up 182 hi-tech E-lounges in select branches with facilities like ATM, Cash Deposit Kiosk with voice guided system, Cheque Deposit Kiosk, Self Printing Passbook Kiosk, Internet Banking Terminal, Online Trading Terminal and Corporate Website Access. The Bank also launched Canara Bank RuPay Debit Card, Canara Club Card – Debit, Canara Secured Credit Card, Canara Elite Debit Card, Canara Bank Platinum Rupay Cards, Platinum Rupay Card and EMV Chip Cards under debit and credit cards. Online Savings Bank and PPF account opening were introduced. The Bank made several value additions under internet banking and mobile banking services. The Bank has introduced enhanced version of CanMobile, Canara e-InfoBook- an electronic passbook and banking related information facility on mobile platforms - Android, Windows & iOS and Canara m-Wallet to provide more convenience and facilities to customers. Canara Galaxy, a combo product launched, comprising SB, Demat, OLT, Internet & Mobile Banking, Insurance, card services and other add-ons. Under education loan interest subsidy, web portals released for Central Scheme for Interest Subsidy (CSIS), Ministry of HRD, GoI, Dr. Ambedkar Central Sector Scheme of Interest Subsidy (ACSIS), Ministry of Social Justice & Empowerment, GoI and Padho Pardesh, Ministry of Minority Affairs, GoI. The Bank has launched Instant loan application sanction portal for Housing Loan and Car Loan. The Bank issued MUDRA Debit Card for overdraft accounts under MUDRA Card scheme. P2U (Person to UIDAI) funds transfer through Mobile Banking in WAP channel was enabled by the Bank. Subscription of Social Security Schemes of Govt. of India through ATM, SMS and Internet Banking was enabled by the Bank. The Bank has implemented “Jeevan Praman” a digital life certificate for pensioners. The Bank has Implemented automated reminder SMS/Email Alerts to customers intimating to submit RC Copy/Insurance for the vehicle loans and tax paid receipt/certificate for the mortgaged property. Missed Call / SMS Based ePass Sheet generation made live by the Bank. The Bank has successfully implemented SMS/Email Alerts to NPA Borrowers intimating to regularize overdues in accounts. Mobile Banking Registration through ATMs (Interoperability through NFS) has been successfully introduced by the Bank.
The Bank has successfully completed Aadhaar seeding through BC Terminal. The Bank has Implemented renewal of Subscription for Social Security Schemes (PMJJBY & PMSBY), mobile banking registration through ATMs, missed call / sms based epass sheet generation, SMS/Email alerts to customers intimating to submit RC Copy/Insurance for the vehicle loans and tax paid receipt/certificate for the mortgaged property.
The bank has recently launched a series of customer friendly mobile application as under:
- Canara Empower- Unified payment interface for single platform in accessing multiple bank accounts
- Canara mServe- enables customer to Hot list and Block/Unblock Cards.
- Canara Swipe- all missed call solutions in a single Application
- Canara GeoLocate- a mobile Application which enables a GPS based search for locating Branch, ATMs and E Lounge of Canara Bank.
- Green PIN in ATMs, an online module to generate Debit Card PIN at the time of fresh issuance of Card and also when the customer forgets the PIN.
- CANARA TECH- support for structured resolution of queries related to tech-products.
- CANARA CART- an application basket containing all mobile based solutions. Customers can manage all mobile apps of Canara Bank under this single application.
The Bank is on-boarding merchants on alternative digital payment platforms viz; Canara empower-UPI/BHIM App & Aadhaar payment app.
Not just in commercial banking, the Bank has also carved a distinctive mark, in various corporate social responsibilities, namely, serving national priorities, promoting rural development, enhancing rural self-employment through several training institutes and spearheading financial inclusion objective. Promoting an inclusive growth strategy, which has been formed as the basic plank of national policy agenda today, is in fact deeply rooted in the Bank's founding principles. "A good bank is not only the financial heart of the community, but also one with an obligation of helping in every possible manner to improve the economic conditions of the common people". These insightful words of our founder continue to resonate even today in serving the society with a purpose. The growth story of Canara Bank in its first century was due, among others, to the continued patronage of its valued customers, stakeholders, committed staff and uncanny leadership ability demonstrated by its leaders at the helm of affairs. We strongly believe that the next century is going to be equally rewarding and eventful not only in service of the nation but also in helping the Bank emerge as a "Preferred Bank" by pursuing global benchmarks in profitability, operational efficiency, asset quality, risk management and expanding the global reach.