GOOD BANKING - OUR BANK'S CITIZEN CHARTER:
Ever since inception, our Bank has attached high priority to customer
satisfaction. Over the years, steps have been taken to come out with a number
of innovative measures aimed at achieving higher standards of customer
"Good Banking" - our Bank’s Citizen Charter is yet another endeavour in
keeping with the Banks traditional commitment to customer service. Ours is the
first Bank in India to distinctly articulate and adopt the code of Good
Banking, which has been brought out in the form of a booklet in the year 1993
and revised edition in 1994 and 2001. The revised edition was made in
consultation with the users and highlights our Bank’s commitment towards
customer satisfaction, thus ensuring accountability and responsibility amongst
officials and staff. This charter for customers not only explains our
commitment and responsibilities along with the redressal mechanism but also
specifies the obligations on the part of customers for healthy practices in
customer banker relationships.
This is not a legal document creating rights and obligations. The charter has
been prepared to promote fair banking practices and to give information in
respect of various activities relating to customer service.
Booklets are available at all our Bank branches/offices. Details are available
on the Website of Indian Banks’ Association and NIC, Government of India also.